1. Custom Products
Due to the personalized nature of our products (custom rubber stamps, seals), we do not accept returns or offer refunds unless the product arrived damaged or contained an error made by us.
2. Damaged/Incorrect Items
If you receive a damaged item or an item with a spelling error that was our fault, please contact us within 3 days of delivery via WhatsApp. We will reprint and send a replacement free of charge.
3. User Errors
We are not responsible for spelling errors or low-quality design files provided by the customer. Please check your designs carefully before uploading.
4. Cancellation
Orders can only be cancelled while the status is "Pending". Once the status changes to "Processing", production has begun, and cancellation is not possible.
